With Glux, fear no trouble

Glux has built a set of service system of high efficiency, covering the whole process and every aspect, which can provide users with the most comprehensive technical support and maintenance, as well as the training services.

Glux believes that a sound and stable enterprise is the precondition of the good service; it has established a good sense of service among its employees so that the necessary condition can be met. Glux has always been treating the long-term business plan and the stability of its employees as a responsibility, with the attitude that service is more important than our products, Glux emphasized that "there can be service without products, never products without service". During the company’s ten years of service, we have obtained many customers’ compliment and have been awarded the well-known brand in China and won good reputation in the market.

Pre-sale service

After communication with customers, we carefully analyze their actual requirements for the project, and based on our extensive experience in large LED screens, we help our customers to understand the working principle of the LED screens, as well as product specifications and development trends, then design a reasonable program and recommend it to our customer, ensure that the scheme we offered can meet their needs and the effectiveness of invest to the greatest extent , and ensure that the design is reliable and practical.

On-purchase service

Provide every possible convenience to customers during the implementation of projects, monitor the production process, and help customers to understand the structures of screen, the process of production and the forming process of product quality. Provide users with technical consulting services regarding the display system, and offer a full range of assessment recommendation and the related technical recommendations regarding the technical parameters of screens, specifications, equipment configuration, environmental impact and other factors.

After-sale service

After delivery of the products to user, Glux offer one-year warranty and lifetime maintenance. After we receive maintenance requirements from a user, we will reply to the customer within two hours, timely arrange people to clear the trouble; we will arrange people to regularly inspect the products.  According to user requirements, we can appoint professional technical personnel to go to the customer’s site to provide technical escort; during the products’ life service, provide users with related upgraded services regarding production, control, as well as playing software.